Shipping & Returns

• What are the shipping methods which available?
Registered Air-Mail (same as Per Unit on website), EMS (express mail service), UPS & DHL. Once you have pressed the check out button in the shopping cart webpage, you can easily select which shipping method you want for your order. Afterward, you will receive an email together with the tracking number, at the day your order is shipped.

• How much is the Postage Fee?
Once you have pressed the check out button in the shopping cart webpage, you can find the amount of the Postage (Shipping) Fee of different shipping methods selected directly. It is the Standard Rate to World Wide, and the final calculated Postage (Shipping) Fee would depends on the actual weight of the package.

• Do you take international orders?

Yes, we do. We ship worldwide and charge a standard flat rate for any international shipping & handling fees. Customer need to pay all the local duties and taxes applied themselves, if any, st the time of receiving the items.

• How soon will my item be shipped?
Unless notified, otherwise all items are usually shipped at the following 2-3 business days, after the full payment is actually received by us. RubyRedGalleria.com performs real time transaction. This site operates on order placed against our actual stock available mostly.


Return Policy

No claims for used items. Defective items are subject to exchange within 30 days of delivery. Please inform us and ask us for an Exchange Authorization Code by email before sending back. Returned item must be kept in the ORIGINAL PACKING, UNDAMAGED and UN-USED condition.
Moreover, returned item with incomplete or incorrect address will not be delivered back to the customer. Item that is abandoned by customer side local post office or customs, for any reason, will not be re-delivered again. Under all these conditions, item will only be re-delivered on the customer expenses.
Authorization Code within 30 days of delivery is a MUST before returning the defective items to us. We will not bear any responsibility to hold and handle any items returned to us without Exchange Authorization Code.
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